Contact eComHut

What to include in your enquiry

• Website or store URL.
• Platform and version if known: Magento Open Source, Adobe Commerce, Drupal, osCommerce or another stack.
• The affected journey: checkout, catalogue, admin, customer account, search, feed, content publishing or another workflow.
• What is happening now and what should happen instead.
• Recent releases, extension changes, hosting changes or integration changes that may be relevant.
• Business impact, urgency and any fixed campaign or launch date.

Magento and Adobe Commerce enquiries

For development work, include the store version, important extensions, theme/storefront approach and integrations where known. For production issues, explain whether orders, payments, shipping, customer accounts, admin users or catalogue updates are affected. For upgrades, include the current Magento/Adobe Commerce version and the target or support concern that is driving the project.

Useful starting points include Magento development, Magento support and maintenance, Magento upgrades and migrations and Magento consulting.

Drupal, web and integration enquiries

For Drupal, include the current version, content/editor pain points, module concerns and whether the goal is support, upgrade, migration or restructuring. For ecommerce integrations, describe the source system, destination system, data being moved, processing frequency and how failures are handled today. For a business website, explain the audiences, services, CMS needs and the actions visitors should take.

Urgent production issues

If a live store is down or revenue is actively affected, lead with the business impact. State when the incident started, which users are affected, any recent release or infrastructure change, and whether admin access, checkout, payment, order creation, search or catalogue updates still work. That makes triage materially faster than a message that only says the site is broken.

Safe access and confidentiality

Do not send passwords, private keys, payment credentials, API secrets, customer records or full database exports through the public form. Send a sanitized summary first. If private access or commercial information is required, agree the appropriate confidentiality and access process before sharing sensitive material.

What happens after you contact eComHut

The request is reviewed to determine whether it needs support, focused investigation, consultation, technical audit or defined implementation. If important information is missing, the next response should ask for the smallest set of details needed to move forward rather than forcing a long generic discovery exercise.